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A dialer is an automated system that places calls from an outbound call center to customers.i.e automatic dial mobile and land line number to customers. The aim is to reduce the cost of making phone calls by removing a lot of repetitive and error-prone work. Dialers also improve efficiency by directly connecting agents to customers as they become available.
It configures according to users requirements.
Click-to-call — if you have a powerful CRM system in place Preview dialers — for low volume calling of high detail clients Power dialers — for immediate efficiency gains Predictive dialers — for high volume calling with a small staff
Call center Dialer server system configuration
1. Processer =i5 2. Ram=8GB
3. H.D.D@80GB 4. LAN card@10GB
To use the dialer, you need the following:
Desktops with firefox browser for each agent.
Softphone and head set for each agent. Use X-Lite®. Its free!
Hardphone for each agent as alternative for Softphone.
Hardphone = ata or channel bank + dial pad + headset.
Bandwidth of 30kbps/agent. This can be a leased line or broadband.
The upload speed of broadband is to be considered; usually is 256kbps
Multiple broadband connections can be used in parallel
Bandwidth must not be shared with data downloads/uploads