1. Processer =i5

2. Ram=8GB

3. H.D.D@80GB

4. LAN card@10GB

Dialer Requirements

To use the dialer, you need the following:

Desktops with firefox browser for each agent.

Softphone and head set for each agent. Use X-Lite®. Its free!

Hardphone for each agent as alternative for Softphone.

Hardphone = ata or channel bank + dial pad + headset.

Bandwidth of 30kbps/agent. This can be a leased line or broadband.

The upload speed of broadband is to be considered; usually is 256kbps

Multiple broadband connections can be used in parallel

Bandwidth must not be shared with data downloads/uploads


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